General: All returns must be preauthorized by the dealership, and are subject to a minimum of 20% restocking fee, which will be deducted from the original amount billed. The remaining balance will be credited to the credit used for purchase. Shipping and handling charges are not refundable. All returns must be postmarked no later than 30 days from the original customer shipment date. Returns and exchanges must be in new condition and must include all instructions and original packing material. Customer pays all return shipping charges. Include a copy of your packing list with all returns. Goods cut to length, and electrical parts are not returnable.
Incorrect Item: If you received an incorrect item, no extra charges will be incurred. We will replace incorrect items and pay the additional shipping charge.
Customer Order Error: Incorrect customer orders can be exchanged for any other item. Restocking fees may apply. The customer will pay the additional shipping and handling charge. The replacement item must be at least 75% of the value of the original item.
Return Shipping Instructions: Return via prepaid UPS or US mail. Insure shipment for full value of purchase. Use original packaging. We are not responsible for packages lost during return shipping.
Return/Exchange Instructions: Enclose a copy of your packing list or E-mail Invoice along with detailed return/exchange instructions. Send exchanges and returns to dealership. Items returned without a packing list or invoice will not be accepted.